Terms and Conditions
Effective Date: [4/1/2025]
Welcome to the website of Top Notch Tidy (“we”, “us”, or “our”). These Terms and Conditions (“Terms”) govern your use of our website and services. By accessing or using our website or booking services, you agree to these Terms.
1. Services
Top Notch Tidy provides professional cleaning services in Chicago, IL and surrounding areas. Services are available by appointment only and must be booked through our website or the Koala Booking system.
We reserve the right to refuse or reschedule services due to safety, weather, or availability.
2. Booking & Payment
All bookings are managed through our third-party provider, Koala Booking. By booking a service, you agree to provide accurate information, including your name, contact details, service address, and payment information (if applicable).
You agree to Koala Booking’s terms as they apply to the booking process. See Koala’s policies here: [Insert Koala Terms of Use URL]
3. Cancellations & Rescheduling
We require at least 24 hours’ notice to cancel or reschedule an appointment without penalty. Late cancellations or no-shows may be subject to a cancellation fee.
4. Client Responsibilities
To ensure quality service, you agree to:
Provide safe, legal access to the property
Secure pets, valuables, and fragile items
Notify us of any special instructions or hazards
We are not liable for issues caused by lack of access or misleading information.
5. Satisfaction Guarantee
If you are not satisfied with your service, please notify us within 24 hours of your appointment. We will make reasonable efforts to address concerns and, if appropriate, offer a re-clean or partial refund at our discretion.
6. Limitation of Liability
Top Notch Tidy is not responsible for:
Pre-existing damage to property or items
Loss of personal belongings
Allergic or medical reactions unless disclosed in advance
To the fullest extent permitted by law, our liability is limited to the amount paid for the service.
7. Intellectual Property
All content on our website (including logos, text, images, and design) is the property of Top Notch Tidy and may not be used or reproduced without written permission.
8. Privacy
We respect your privacy. Personal data collected during bookings is handled in accordance with our Privacy Policy.
9. Changes to Terms
We may update these Terms at any time. Continued use of our website or services constitutes acceptance of the revised Terms.
10. Contact Us
If you have any questions or concerns about these Terms, please contact:
Top Notch Tidy
Chicago, IL
📧topnotchtidy@@gmail.com
📞 312-566-8649